:root {
  color-scheme: dark;
  --bg: #070a10;
  --panel: #111722;
  --panel-soft: #172131;
  --line: rgba(218, 178, 86, 0.28);
  --gold: #dab256;
  --cyan: #5fd5ff;
  --green: #7ee39a;
  --red: #ff6b6b;
  --text: #f5f1e8;
  --muted: #9fa9b7;
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  min-height: 100vh;
  background:
    radial-gradient(circle at 15% 5%, rgba(95, 213, 255, 0.18), transparent 28%),
    linear-gradient(135deg, #06080d 0%, #101723 46%, #080b12 100%);
  color: var(--text);
  font-family: Bahnschrift, "Segoe UI", sans-serif;
}

button,
input,
select,
textarea {
  font: inherit;
}

button {
  border: 1px solid rgba(218, 178, 86, 0.52);
  border-radius: 6px;
  padding: 10px 14px;
  background: linear-gradient(135deg, #e4bd63, #8b6927);
  color: #080a0f;
  font-weight: 700;
  cursor: pointer;
}

button.ghost {
  background: rgba(255, 255, 255, 0.04);
  color: var(--text);
}

input,
select,
textarea {
  width: 100%;
  border: 1px solid rgba(255, 255, 255, 0.14);
  border-radius: 6px;
  padding: 10px 12px;
  background: rgba(5, 8, 14, 0.78);
  color: var(--text);
}

textarea {
  min-height: 130px;
  resize: vertical;
}

.shell {
  display: grid;
  grid-template-columns: minmax(320px, 420px) minmax(0, 1fr);
  min-height: 100vh;
}

.brand-panel {
  padding: 42px;
  border-right: 1px solid var(--line);
  background: linear-gradient(180deg, rgba(218, 178, 86, 0.12), rgba(95, 213, 255, 0.05));
}

.brand-mark {
  display: grid;
  place-items: center;
  width: 96px;
  height: 96px;
  border: 1px solid var(--gold);
  border-radius: 14px;
  color: var(--gold);
  font-size: 28px;
  font-weight: 900;
  letter-spacing: 1px;
  box-shadow: 0 0 36px rgba(218, 178, 86, 0.2);
}

.brand-mark img {
  display: block;
  width: 78px;
  max-height: 78px;
  object-fit: contain;
}

.eyebrow {
  color: var(--cyan);
  font-size: 12px;
  font-weight: 800;
  letter-spacing: 0.12em;
  margin: 24px 0 8px;
  text-transform: uppercase;
}

h1,
h2,
h3,
p {
  margin-top: 0;
}

h1 {
  font-size: 42px;
  line-height: 1.02;
}

.brand-copy,
.muted,
small {
  color: var(--muted);
}

.pulse-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
  margin-top: 36px;
}

.kpi-card {
  position: relative;
  overflow: hidden;
  border: 1px solid rgba(255, 255, 255, 0.1);
  border-radius: 8px;
  padding: 14px;
  background: rgba(0, 0, 0, 0.22);
  color: var(--text);
  text-align: left;
}

.kpi-card::after {
  content: "";
  position: absolute;
  inset: auto 10px 10px 10px;
  height: 2px;
  background: linear-gradient(90deg, transparent, var(--gold), transparent);
  opacity: 0.62;
}

.pulse-grid span {
  display: block;
  color: var(--gold);
  font-size: 28px;
  font-weight: 900;
}

.kpi-open span {
  color: var(--cyan);
}

.kpi-closed span {
  color: var(--green);
}

.kpi-total span {
  color: var(--gold);
}

.kpi-today span {
  color: #f5f1e8;
}

.kpi-high span,
.kpi-overdue span {
  color: var(--red);
}

.panel,
.app-panel {
  padding: 34px;
}

.login-panel {
  align-self: center;
  justify-self: center;
  width: min(440px, 92%);
  border: 1px solid var(--line);
  border-radius: 10px;
  background: rgba(17, 23, 34, 0.94);
}

.form {
  display: grid;
  gap: 16px;
}

.error {
  min-height: 20px;
  color: var(--red);
}

.hidden {
  display: none;
}

.topbar,
.toolbar,
.language-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
}

.topbar-actions {
  display: flex;
  align-items: center;
  gap: 12px;
}

.api-status {
  display: inline-flex;
  align-items: center;
  min-height: 38px;
  gap: 9px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-radius: 999px;
  padding: 8px 12px;
  background: rgba(5, 8, 14, 0.72);
  color: var(--muted);
  font-size: 12px;
  font-weight: 800;
  text-transform: uppercase;
}

.api-led {
  width: 11px;
  height: 11px;
  border-radius: 50%;
  background: var(--gold);
  box-shadow: 0 0 12px rgba(218, 178, 86, 0.68);
}

.api-status.online {
  border-color: rgba(126, 227, 154, 0.46);
  color: #bff5cd;
}

.api-status.online .api-led {
  background: var(--green);
  box-shadow:
    0 0 8px rgba(126, 227, 154, 0.95),
    0 0 24px rgba(126, 227, 154, 0.58);
}

.api-status.offline {
  border-color: rgba(255, 107, 107, 0.42);
  color: #ffb1b1;
}

.api-status.offline .api-led {
  background: var(--red);
  box-shadow: 0 0 12px rgba(255, 107, 107, 0.52);
}

.language-select {
  width: 78px;
}

.toolbar {
  display: grid;
  grid-template-columns: 140px 150px 150px 140px minmax(180px, 1fr) auto auto;
  margin: 20px 0;
}

.desk {
  display: grid;
  grid-template-columns: minmax(320px, 430px) minmax(0, 1fr);
  gap: 18px;
  min-height: calc(100vh - 170px);
}

.ticket-list,
.ticket-detail {
  border: 1px solid rgba(255, 255, 255, 0.1);
  border-radius: 10px;
  background: rgba(17, 23, 34, 0.9);
  overflow: auto;
}

.ticket-card {
  display: grid;
  gap: 8px;
  padding: 16px;
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
  cursor: pointer;
}

.ticket-card:hover,
.ticket-card.active {
  background: rgba(95, 213, 255, 0.08);
}

.ticket-card strong {
  color: var(--text);
}

.badge-row {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.badge {
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-radius: 999px;
  padding: 4px 8px;
  color: var(--muted);
  font-size: 12px;
  text-transform: uppercase;
}

.badge.urgent,
.badge.high,
.badge.overdue24,
.badge.overdue7 {
  border-color: rgba(255, 107, 107, 0.65);
  color: #ffb1b1;
}

.badge.open,
.badge.triage,
.badge.in_progress {
  border-color: rgba(95, 213, 255, 0.62);
  color: var(--cyan);
}

.detail-body {
  display: grid;
  gap: 18px;
  padding: 22px;
}

.detail-grid,
.field-row {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.wide-field {
  grid-column: 1 / -1;
}

.info-box {
  border: 1px solid rgba(255, 255, 255, 0.1);
  border-radius: 8px;
  padding: 12px;
  background: rgba(255, 255, 255, 0.035);
}

.info-box span {
  display: block;
  color: var(--muted);
  font-size: 12px;
}

.comment {
  border-left: 3px solid var(--gold);
  padding: 10px 12px;
  background: rgba(218, 178, 86, 0.07);
}

.quick-status {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.payload-box,
.timeline-item {
  border: 1px solid rgba(255, 255, 255, 0.1);
  border-radius: 8px;
  padding: 12px;
  background: rgba(255, 255, 255, 0.035);
}

.payload-box summary {
  cursor: pointer;
  font-weight: 800;
}

pre {
  overflow: auto;
  white-space: pre-wrap;
  color: var(--muted);
}

.timeline {
  display: grid;
  gap: 10px;
}

.timeline-item {
  display: grid;
  gap: 4px;
}

a {
  color: var(--cyan);
}

.empty-state {
  padding: 30px;
  color: var(--muted);
}

dialog {
  width: min(620px, 92vw);
  border: 1px solid var(--line);
  border-radius: 10px;
  background: var(--panel);
  color: var(--text);
}

dialog::backdrop {
  background: rgba(0, 0, 0, 0.66);
}

menu {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
  padding: 0;
}

@media (max-width: 980px) {
  .shell,
  .desk {
    grid-template-columns: 1fr;
  }

  .brand-panel {
    border-right: 0;
    border-bottom: 1px solid var(--line);
  }

  .toolbar {
    grid-template-columns: 1fr;
  }
}